Privacy Policy

1. Introduction

Slab & Scale (“we,” “us,” “our”) provides furniture quality inspection and white glove delivery services connecting furniture buyers and sellers with our warehouse and logistics partner network. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

Information you provide: contact information, shipping and billing addresses, product details submitted for a quote (dimensions, weight, inspection tier), order details, and messages sent through our contact form.

Information generated through our service: quality inspection photos and video recorded at our Foshan facility, order status and tracking records.

Information collected automatically: website usage data and device/browser information via cookies and similar technologies.

3. How We Use Your Information

To provide quotes and process orders; to perform quality inspection and make photo/video records available to you; to coordinate shipping and white glove delivery with our logistics partners; to communicate about your order or inquiry; to improve our services; and to comply with legal obligations. We do not sell your personal information to third parties for their own marketing.

4. How We Share Information

We share information only as needed to deliver our service: with logistics and delivery partners to arrange shipping; with payment processors; with service providers who help operate our website; and with legal or regulatory authorities where required.

5. Data Storage & Security

Quality inspection photos and video are stored securely and remain accessible in your customer portal for up to 24 months following delivery, after which they may be deleted unless a longer period is needed to resolve an open claim or comply with a legal obligation. We use reasonable technical and organizational measures to protect your information, though no method of storage is completely secure.

6. Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or export your personal information, and to object to certain processing.

EU/UK residents (GDPR): Slab & Scale Technology Ltd. is the data controller for personal data collected through this website. We process your data on the basis of contract performance (to provide quotes and fulfill orders), legitimate interest (to operate and improve our services), and consent (for optional marketing communications). Where personal data is transferred outside the EU/UK, we rely on appropriate safeguards such as Standard Contractual Clauses. You have the right to lodge a complaint with your local data protection authority.

California residents (CCPA/CPRA): You have the right to know what personal information we collect, to request deletion or correction of that information, and to opt out of the sale or sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising. You may designate an authorized agent to make a request on your behalf.

To exercise these rights, contact us at support@slabandscale.com.

7. Cookies

We use cookies to operate the website and understand usage. You can control cookies through your browser settings.

8. Children’s Privacy

Our services are intended for business and adult use and are not directed to children under 16.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date above.

10. Contact Us

Questions about this policy: support@slabandscale.com